At Laffies Gear, we want you to be completely satisfied with every purchase. If something isn’t right, our Refund & Returns Policy makes the process clear and straightforward.
Overview
- Our refund and returns policy is valid for 30 days from the date of purchase.
- If more than 30 days have passed, we cannot offer a full refund or exchange.
To be eligible for a return:
- The item must be unused and in the same condition as when you received it.
- Items must be returned in their original packaging.
- A receipt or proof of purchase is required.
⚠️ Please do not send items back to the manufacturer. All returns must be processed through Laffies Gear.
Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods (e.g., food, flowers, or newspapers/magazines).
- Intimate or sanitary items.
- Hazardous materials, flammable liquids, or gases.
- Gift cards.
- Downloadable software or digital products.
- Certain health and personal care items.
Partial Refunds
In some cases, only partial refunds may be granted:
- Books with clear signs of use.
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.
- Items not in their original condition, damaged, or missing parts (not due to our error).
- Any item returned more than 30 days after delivery.
Refunds
- Once we receive and inspect your return, we will send you an email notification confirming receipt.
- You will be informed whether your refund has been approved or declined.
- If approved, your refund will be processed and credited back to your original method of payment within a few working days.
Late or Missing Refunds
If you have not received your refund yet:
- Re-check your bank account.
- Contact your credit card provider, as it may take time before your refund is officially posted.
- Contact your bank, as processing times may vary.
If you’ve completed these steps and still have not received your refund, please contact us at:
📧 laffiesgearshop@gmail.com
📞 072 346 7193
Sale Items
- Only regular-priced items are eligible for refunds.
- Sale items cannot be refunded.
Exchanges
- We replace items only if they are defective or damaged.
- If you need an exchange for the same item, contact us at laffiesgearshop@gmail.com and return the item to our store address below.
Gifts
- If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. A gift certificate will be issued once the item is received.
- If the gift giver had the order shipped to themselves and then gave it to you later, the refund will be sent to the gift giver.
Shipping Returns
Please return your product to:
📍 Shop 14, Square@Midstream, Midstream Estate
- Customers are responsible for paying return shipping costs. Shipping fees are non-refundable.
- If a refund is issued, the return shipping cost may be deducted from the refund.
- Depending on your location, delivery time for exchanged items may vary.
- For higher-value items, we recommend using a trackable courier service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Need Help?
For any questions regarding refunds, returns, or exchanges, please contact us:
- 📧 Email: laffiesgearshop@gmail.com
- 📞 Tel: 072 346 7193
- 🏬 Store Address: Shop 14, Square@Midstream, Midstream Estate
✅ In summary: Returns are accepted within 30 days if items are unused, in original packaging, and accompanied by proof of purchase. Sale items are non-refundable. Customers cover return shipping, and refunds are processed back to the original payment method.